repeat customer base is very important to us at Horizon Automation
Solutions Ltd. and is based on a customer service record that is second to
none. This hard-earned reputation comes from a commitment to offer
long-term support and to provide our clients with the necessary tools and
documentation to be self sufficient at the completion of the project.
First class customer service is standard throughout all projects and
begins with a project kick-off meeting to ensure that all of your
requirements, issues, deadlines and other concerns are fully understood.
Our project management methodology ensures that scope changes are handled
efficiently. Regular communication with the project’s key
stakeholders makes sure that everyone remains aware of the project status
at all times.
All projects are fully tested before shipping. Customers are always
welcome to witness this Factory Acceptance Test. Once commissioning is
complete, a thorough System Acceptance Test ensures that the system fully
meets all of your requirements.
After commissioning, after sales support includes a one year warranty,
followed by continued support based on the specific requirements of each
project. Telephone support and remote diagnostics via modem are used to
efficiently resolve the majority of issues and this can always be followed
by a site visit if required. Maintenance contracts are available as a
convenient and reliable backup to a customer’s own technical